Returns, Exchanges & Refunds
Visible Style — Returns, Exchanges and Refund Policy
Seller: Vintage Style LTD, VAT No. BG204071324
Registered office: 6 Ivan Kirkov Street, Office 6, Sofia, Bulgaria
Returns contact: info@visiblestyle.shop
Telephone: +359 888 492526
Return shipping address and recipient: 6 Ivan Kirkov Street, Building 61, Office 6, Manastirski Livadi – B, Sofia 1404, Bulgaria
Online withdrawal function: [link to the active function]
- Scope of this policy
This policy applies to purchases from visiblestyle.shop. Orders placed through Etsy are subject to the terms stated for the relevant order on Etsy and the applicable statutory rights.
The consumer right of withdrawal applies to individuals purchasing for purposes outside their trade or profession. Returns and exchanges for corporate orders and purchases for professional use are governed by the specific contract.
Nothing in this policy limits the customer’s mandatory rights under applicable law.
- Customers in the European Union
You may withdraw from your purchase of non-personalised items without giving a reason within 14 days of receiving them, either yourself or through a person you nominate other than the carrier.
The period starts on the following day. If a single order contains several goods delivered separately, it starts upon receipt of the last item. If the final day is a non-working day, the period ends on the next working day.
After notifying us of your withdrawal, you have a further 14 days to send the items back. It is sufficient to dispatch the parcel within this period.
If you withdraw from the entire order, we refund the price paid and the original delivery charge paid, up to the cost of the least expensive standard delivery option offered for the order. Any additional charge for a more expensive delivery option expressly selected instead of an available standard option is not refundable.
If DHL Express is the only delivery option offered, the word “Express” does not exclude the delivery charge paid from the refund.
The customer bears the direct cost of return shipping to Bulgaria, unless the return concerns a valid complaint or Visible Style has expressly agreed to cover the cost.
- Customers in the United States
For standard, non-personalised items, we offer the option to request a return within 14 days of receipt and to send the parcel back to Bulgaria within the following 14 days.
Items may be tried on to check their size and fit. Please do not wear them for work, wash them or alter them if you intend to return them. Use beyond what is necessary for trying them on may result in a deduction for the actual diminished value, as described in Section 6.
The customer bears the cost of return shipping, unless the return concerns a valid complaint or we have expressly agreed to cover the cost.
Under this policy, if you withdraw from the entire order, we refund the price paid and the original delivery charge paid on the same terms as in Section 2. We do not make an additional deduction for any portion of the original shipping cost covered by Visible Style.
Customs duties, taxes and fees paid directly to a customs authority, carrier or other intermediary are addressed separately in Section 8.
This policy does not override mandatory rights under applicable law, including applicable federal and state rules.
- Other European countries
For customers in the United Kingdom, Norway, Iceland, Liechtenstein, Switzerland and other European countries outside the EU, we offer the same return and refund options as in Section 2, without limiting any more favourable mandatory rights under applicable law.
Returns from countries outside the EU customs territory must also follow the customs clearance instructions in Section 8.
- How to notify us of a withdrawal or request a return
You may notify us using the online withdrawal function listed above, by email or through another unequivocal statement sent to the seller.
To identify the purchase, please provide your name, order number or other order details, and the items you are returning. You do not need to give a reason for withdrawal. Use of the model form at the end of this policy is optional.
When using the online withdrawal function, provide or confirm your name, order details and an email address for confirmation, then click “Confirm withdrawal”.
We send an email confirmation containing the details, date and time of your withdrawal without undue delay, no later than the end of the working day.
Exercise of the statutory right of withdrawal does not require prior approval. Contacting us for shipping or customs instructions does not extend the dispatch deadline unless we expressly agree otherwise in your favour.
- Shipping and condition of returned items
Send the parcel to the stated address in Bulgaria, without cash on delivery, in suitable protective packaging. Include the order number and retain proof of dispatch. We recommend tracked shipping.
Return any accessories included with the product. We recommend keeping the original tags and packaging, but the absence of the shipping packaging alone does not remove your right of withdrawal.
You may try on the clothing as you would in a shop. If it has been worn, washed, soiled, damaged or altered beyond what is necessary to inspect it, you may be liable for its actual diminished value. If we identify such a reduction in value, we will provide a specific explanation and a substantiated amount.
We do not charge a fixed handling or restocking fee for returned items.
- Personalised items and exchanges
The right to withdraw without giving a reason does not apply to clearly personalised items or items made to individual specifications and measurements where applicable law permits this exception. Examples include garments with an individual name or logo, garments made to individual measurements, or garments with special alterations outside the standard options.
We inform you of this exception before purchase. A standard size, a catalogue colour or production after an order is placed does not, by itself, constitute personalisation.
This exception does not remove your rights if an item is defective or the order has been fulfilled incorrectly.
To exchange a non-personalised item for a different size or model, contact us within 14 days of receipt. We will confirm availability, the timeframe and any price difference. For an exchange requested by the customer, the customer bears the return shipping cost and the cost of the new delivery; the new delivery charge is communicated before confirmation. An exchange does not limit the statutory right of withdrawal.
- International returns and customs duties
All return parcels must be sent to Bulgaria. For returns from the United States or another country outside the EU, contact us for the necessary documentation.
The parcel must be accurately described as “Returned goods”, with details of the original order and export where required. Do not declare it as a gift or state a fictitious value. This description alone does not guarantee exemption from customs duties.
If you paid customs duties, import taxes or fees directly to a carrier, customs authority or intermediary, these amounts were not received by Visible Style and are not included in the store’s ordinary refund. Contact the relevant authority or intermediary about any possible reimbursement; we can provide the documents available to us.
If customs duties are included in the product price paid to Visible Style or are covered by us, we do not deduct them from the refunded price when you exercise your statutory right of withdrawal.
We do not automatically deduct an arbitrary customs or administrative fee for the return parcel. If an additional cost arises, we will notify you and address it in accordance with applicable law.
These rules do not release Visible Style from liability for our own error or a non-conforming delivery.
- Refunds
We refund the amounts due without undue delay, no later than 14 days after receiving your notification of withdrawal. We may withhold the refund until we have received the items back.
We use the original payment method and payment currency unless you expressly agree otherwise. We do not charge a refund fee or replace the refund with a voucher without your consent.
For payments made in USD, the refund is issued in USD. The time it takes for the amount to appear in your account may depend on processing by the payment provider or bank.
- Incorrect, defective or non-conforming products
Contact us with your purchase details, a description of the problem and your preferred remedy. Include proof of payment and photographs if available. Photographs help us assess the complaint but do not replace your statutory rights.
For a valid complaint, Visible Style bears the necessary return shipping cost and the cost of shipping the repaired or replacement item.
Consumer rights include repair or replacement and, where the statutory conditions are met, a price reduction or termination of the contract. Under the applicable European rules, a complaint may be made within two years of delivery, subject to the statutory rules on suspension of that period. For the United States, all rights under applicable law remain unaffected.
Complaints are recorded, and an acknowledgement of receipt is provided. These rights also apply to personalised and discounted items. Expiry of the ordinary return period does not prevent a valid complaint.
- Model withdrawal form
To: Vintage Style LTD, 6 Ivan Kirkov Street, Office 6, Sofia, Bulgaria, info@visiblestyle.shop
I hereby give notice that I withdraw from my contract for the purchase of:
Item(s): ………………………………….
Order number, if available: ………………………………….
Order date: ………………………………….
Date received: ………………………………….
Consumer’s name: ………………………………….
Consumer’s address: ………………………………….
Email address for confirmation: ………………………………….
Date: ………………………………….
Signature: …………………………………. (only if submitted on paper)
Use of this form is optional. You do not need to give a reason for withdrawal.
Once your return has been received and inspected, we will email you to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit automatically applied to your credit card or original payment method within a few days.
Late or missing refunds:
If you still haven’t received a refund, please contact us again.
You may need to contact your bank. There is often some processing time before the refund is posted.